FAQ
What is your turnaround time?
We are a small dedicated team here at Munstre, generally most studio workstations & sidecar orders will take 3-5 weeks depending on the size of the piece - but the timeline does fluctuate based on how many orders are coming through the workshop at a time. In busy periods we may be up to 5-7 weeks. Certain pieces such as desktop audio racks can usually be completed sooner than the 3 weeks noted here.
Who makes these products?
We manufacture everything in house with complete precision, utilizing CNC routers, hand tools, and HVLP spray finish systems. This gives us total control over each element in the build (i.e. proper grain selection for desks/sidecars, hand fitting all joinery etc).. we do not import or outsource any part of the physical build.
Do you provide International delivery?
Yes we do ship internationally, but will need an address ahead of your order so we can get an exact international shipping quote for you. You can send us a message before placing an order to get a quote on the piece(s) you may be interested in. Please also note that your country may incur additional import fees.
How do I track my order?
When your order has shipped you will receive an email confirmation, with a tracking # attached. We ship via UPS for the majority of US orders.
Will you build me a custom desk/rack?
We do offer custom work, but be aware that custom projects are very involved - requiring custom jigs, test cuts, and often a long design process. Pricing is unique to each custom project, but as a ballpark a custom piece will usually be at least double the price of an equally sized standard Munstre product.
If something gets damaged during shipping, then what?
My least favorite thing is to hear about an item of mine getting damaged along its journey. We package our products well, taking care to layer each element appropriately. However, things can and do happen along the way, and occasionally some worker somewhere gets curious about how much air-time the package can handle.
If your product is damaged in any way please contact me immediately, typically it's easier for us to send a replacement element for a damaged item so you can get up and running sooner.
What is your returns policy?
I offer 60 day returns for most of my products, excepting custom woodwork projects.
I'm happy to say over the years I've been running Munstre I've never had a returned order. If you do have a problem with your order please don't hesitate to contact me.
In the event an item needs to be completely returned buyer is responsible for return shipping.